Privacy and cookie policy

PatientDynamics Privacy Policy

This Privacy Policy covers your use of this website (and all other domains and websites) and any PatientDynamics application used by you on a mobile phone or other electronic device ("our website") operated by PatientDynamics Limited ("us"/"we"). We are committed to protecting and respecting your privacy and we make it our highest priority to safeguard the confidentiality of any and all personal details you provide to us. As a visitor to our website you have the right to know and understand our information privacy practices prior to providing PatientDynamics Limited with any of your personal details.

This page explains our Privacy Policy. This policy (together with our Terms of Service and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


By using our website, you consent to the collection and use of your IP Details, Personal Information and location data in accordance with this policy. If we change our privacy policy at any time, these changes will be reflected in this Privacy Policy.

Information Collection and Use

PatientDynamics may collect information from its users at several different points on our website. We may collect and process the following information about you:

IP Details

We may collect information about your computer, including where available your IP address, operating system, browser type, referring URLs, page views and access times ("IP Details"). We use such information for system administration, to analyse trends, track user's movements and to report aggregate information to our advertisers and partners. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.


For the same reason, we may obtain information about your general internet usage by using a "cookie" file which is stored on the hard drive of your computer. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit.

We use cookies to make your use of our website easier. Usage of a cookie is in no way linked to any personally identifiable information while on our website. For instance, by allowing a cookie from our website, you would not have to set your currency or language preferences each time you used our website, thereby saving time while on our website. As such, cookies allow you to get the most out of our website. In addition, as the cookie is stored on your computer, the data gathered by the cookie remains under your control. Please note that disabling cookies may prevent you from accessing some features of this and other websites. We therefore recommend you permit the use of cookies when using our website.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
We also use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at:

Personal Information

We may collect and process the following data ("Personal Information") about you:

Where you choose to register to use our website (our "sign-in service"), we will collect certain personal information provided by you which may include your user ID, password, name and , email address. Additional information may be requested in future to improve the level of service we can provide you, and to allow access to additional PatientDynamics services.

Any information that you provide by filling in forms on our website. This includes information provided by you if subscribing to our newsletter, posting material, searching for or saving travel options or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us and when you report a problem with our site.

If you contact us, we may keep a record of that correspondence. We use a third party website to enable us to provide this service.

Information you provide to us when you complete surveys that we use for research purposes.

Location Data

We may obtain information relating to your geographical location ("Location Data") where you use any PatientDynamics application on a mobile phone or other electronic device. We will use such Location Data only for the purpose of identifying which airport is nearest to you at that time.

Use of Information

We will use your IP Details, Cookies and Personal Information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

We will not sell, share, or provide your IP Details, Cookies, Personal Information and Location Data (together, your "Information") to others other than in accordance with this Privacy Policy or where we are required to do so by law.

Disclosure Of Your Information

We may disclose your Information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

In addition, we may disclose your Information to third parties:

Where we direct you to websites of third party flight or travel provider companies for you to make bookings, we may use your Information to auto-fill selected details within the third party companies website in order to make the booking process easier and more efficient for you.
We may also use your Information (excluding Location Data), or permit selected third parties to use your Information (excluding Location Data), to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email or telephone.

Data Storage

All Information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your Information, we will use strict procedures and security features to try to prevent unauthorised access.
At present we have partnership agreements with a number of organisations, some of which are non-UK based. Therefore, to process your requests, we may transfer your Information to our partners based in other countries. By using our website you give your consent to this transfer of your Information.

Links to third party websites

This website contains links to other sites. In particular this website may direct you to the websites of third party flight or travel provider companies for you to make bookings. In order to book flights, you will provide personal data to the operators of such sites. When contacting PatientDynamics through the contact us form or FAQ content, you will provide personal data that is handled by a customer support third party site. Please be aware that we are not responsible for the privacy practices of such other sites. When you leave our site, we encourage you to read the privacy statements/policies of each and every website that collects personal data from you. This Privacy Policy applies solely to information collected by us via this website.

Sharing Information

In order to provide you with a useful social experience when using PatientDynamics, we may give you the option to export information from PatientDynamics to third party applications and websites. Please be aware when doing so that you may disclose your information to individuals or organisations responsible for operating and maintaining such third party applications and sites and your information may be accessible by others visiting or using those applications or sites. We do not own or operate the applications or websites that you connect with and you should review the privacy policies of such websites to make sure you are comfortable with the ways in which they use the information you share with them.

When you connect to our website from a third party application, social networking or other site then you consent to the collection by us of your information as stored with that other third party. This information may be used by us to enhance your use of our website. When we do obtain information about you from these third parties, we will process the information in accordance with our own privacy policy.

Your Rights

You have the right to access personal data which you have submitted through the site. Where you are a user of our sign-in service, you can manage or remove your information from our database by accessing your profile through the My Account area of the site. By signing in to My Account you will have the option to manage your personal profile and preferences. The management system allows you to update or delete your information from our database. We also allow you to subscribe or unsubscribe to / from any of the email updates you have requested form the site.

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us by clicking here.

Access To Information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

For the purpose of the Data Protection Act 1998, the data controller is PatientDynamics Limited.

Email Addresses

We do not want to send you unwanted email. You can opt-out from our mailings at any time by clicking the unsubscribe link contained in every mail we send.

Email addresses are collected via the PatientDynamics website, via our Facebook page (in the case of promotions run on our Facebook page) and via co-registration partners.

PatientDynamics uses email addresses to send its weekly newsletter, and occasional special offers and deals. PatientDynamics sometimes runs promotions with partners and competition entries may require you to provide an email address. These email addresses may be shared with the partner running the competition. In such cases, this is clearly stated in the terms of the promotion. PatientDynamics has no responsibility for subsequent use or distribution of email addresses by our partners.

If you have any questions about this policy, please contact us by email.
Or by post via the following address:
Le Ber Associates t/a PatientDynamics
Clocktower Works
Shore Road
SO31 9GQ
United Kingdom
Tel: 01489 567222